Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you or the entity you represent ("Client," "User," or "You") and Reason Orbit Base Co., Ltd. ("Company," "We," "Us," or "Our"), a private limited company incorporated under the laws of the Kingdom of Thailand, with registered office at Office 10, 53 Demo Street, Chiang Mai 00000, Thailand.

By accessing our website at reasonorbitbase.click or commissioning any telemetry audit, advisory, or measurement service from Reason Orbit Base, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. Advisory & Audit Services Scope

Reason Orbit Base Co., Ltd. provides specialized professional consulting services in application telemetry auditing, cohort activation analysis, and feature adoption measurement. The specific deliverables, timelines, access prerequisites, and project fees for each engagement are documented in an accompanying Statement of Work (SOW) or Project Brief agreed upon between the parties.

All services are advisory and diagnostic in nature. We deliver architectural analysis, telemetry schema recommendations, and implementation specifications. Unless explicitly agreed in writing, Reason Orbit Base does not execute live production deployments or assume operational management of client server infrastructure.

2. Client Responsibilities & Data Access

To perform diagnostic audits, the Client agrees to provide timely access to necessary technical materials, including sanitized event schemas, documentation, and designated technical liaisons. The Client warrants that all materials, code samples, and data extracts provided to Reason Orbit Base have been stripped of personally identifiable customer data and that the Client holds all necessary rights and authorizations to share such information.

3. Intellectual Property Rights

Client Materials: The Client retains full and exclusive ownership of all pre-existing software, source code, event logs, and proprietary architectural documentation provided to Reason Orbit Base for audit purposes.

Deliverables: Upon full payment of all agreed engagement fees, the Client is granted an irrevocable, perpetual, worldwide, royalty-free license to utilize, modify, and implement all custom telemetry schemas, diagnostic reports, and remediation specifications delivered by Reason Orbit Base under the applicable engagement.

Company Methodologies: Reason Orbit Base retains all right, title, and interest in its pre-existing audit frameworks, analysis algorithms, diagnostic questionnaires, and general measurement methodologies (including the 4-Fold Telemetry Protocol).

4. Confidentiality & Non-Disclosure

Each party agrees to maintain the strict confidentiality of all proprietary, technical, financial, and operational information disclosed by the other party during the engagement. Reason Orbit Base will not disclose Client codebase structures, audit findings, or business metrics to third parties without prior written consent.

5. Payment Terms & Invoicing

Engagement fees are quoted and invoiced in US Dollars (USD) or Thai Baht (THB) as indicated in the engagement agreement. Payment is due according to the schedule specified in the proposal (typically 50% upon engagement commencement and 50% upon delivery of the final audit report). Late payments may accrue interest at the statutory rate permitted under Thai commercial law.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Reason Orbit Base Co., Ltd., its directors, officers, and employees shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data corruption, business interruption, or system downtime arising out of or related to our advisory services or website usage.

In no event shall the total aggregate liability of Reason Orbit Base arising under any engagement exceed the total fees actually paid by the Client to Reason Orbit Base for the specific service giving rise to the claim during the six (6) months preceding the incident.

7. Governing Law & Dispute Resolution

These Terms and all disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, without giving effect to any principles of conflicts of law.

The parties agree to attempt in good faith to resolve any dispute through amicable negotiation between senior executives. If a dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Chiang Mai, Thailand.

8. Contact & Formal Notices

Formal legal notices and communications regarding these Terms should be addressed to:

Reason Orbit Base Co., Ltd.
Office 10, 53 Demo Street, Chiang Mai 00000, Thailand
Telephone: +66 52 000 430
Email: info@reasonorbitbase.click